top of page

Addressing Customer Concerns: A Delicate Art of Wordplay

Hey there, savvy sales superstar! Ever found yourself tongue-tied when a customer threw a curveball objection your way? We’ve all been there. But imagine having a secret weapon that makes you that rep – the one who always knows what to say, winning hearts, minds, and deals left and right. Sounds like a dream, right? Keep reading, and you might just want to share this gold nugget with every colleague (or, perhaps, keep it as your little secret ).

Picture this: A customer goes, "Your reporting dashboard is buggy." What's your comeback?

A) "I'm sorry you feel our dashboard is BUGGY..." Hmm, okay, you addressed it. But, did you unintentionally underline the problem?

B) "I understand that having up-to-date reporting is vital for you..." Now, that's music to a customer's ears! You've shifted the spotlight from the problem to how important their needs are to you.


Why Role-playing is Your New BFF in Sales:

  • Wave Goodbye to Negative Vibes: With role-playing, you can train yourself to ditch the negatives and keep conversations upbeat.

  • Showcase the WOW Factor: Practice makes perfect. Role-playing equips you to redirect conversations towards the incredible value you bring to the table.

  • Empathy is Everything: By replaying diverse scenarios, your empathetic responses will become second nature, and customers? They’ll absolutely love you for it.

And here’s the exciting bit: There’s a game-changer tool that’s ready to catapult your sales prowess to stardom.


Discover iWish: Your Sales Training Genie

  • Dive into a World of Scenarios: Customize as you like! With iWish, you're the director of your sales training movie.

  • Solo Mode Activated: No more coordinating with John from sales for role-playing. Train solo whenever inspiration strikes!

  • Real-time Feedback: After every role-play session, iWish provides feedback, pinpointing areas of strength and those needing improvement, facilitating continuous learning.

In the grand theatre of sales, the spotlight awaits you. So why not add some stellar moves to your repertoire with iWish? And hey, if this blog gave you even a tiny 'Aha!' moment, why not light up someone else’s day? Share it around; spread the sales magic!

Recent Posts

See All

Comments


bottom of page